Green tint and black crush issue

edited October 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name:Rog phone 3
  2. Firmware Version:Version V17.0823.2007.58
  3. Rooted or not:not rooted
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):all apps

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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I had bought two rog phone 3 on the date 21 aug 2020 after the update of firmware Version V17.0823.2007.58 . I had found that the one of my rog phone 3 has a green tint issue so for proof I had adjusted both the phone brightness to 100% and took this picture see the difference in display .

. Please asus team reslove this problem as soon as possible.


Comments

  • I test my phone

    Excuse me not to send samples of pictures because when I take a picture with my phone it is a white screen

    At 60hz, a gray screen is without a greenish tint in various lighting conditions, at 144 the green tint appears slightly, and in order to spot the problem, you must be in a dark room


    How much screen refresh rate you chose

  • SaifuddinSaifuddin Level 4
    edited September 2020

    @gfg59204 @ranjith.gowda.rg26 Asus said that they are calibrating the screen to solve black crush,green tint and many other knows issues and FOTA update is coming soon enough with bugs fixes and screen issue fix so we just need to wait a little while for them to push the update and they will fix this

  • Hi ranjith.gowda.rg26,

    We are currently looking into Black crush issue.. 

    For the time being make sure your phone is on the latest firmware version is .58 and please share a screenshot or video of the possible issue area.

    Also, the above green tint as you mentioned you have adjusted brightness level. Is it under any specific App?

  • Yes it is present in 90hz,120hz,144hz in every apps

    In 60hz the tint issue is not visible

  • Hello asus the black crush isuue is fixed below 20% and above 70 % brightness has been fixed the brightness between 21% to 69% is still the black crush is present please fix the problem in next update

This discussion has been closed.