Double Tap to Wake not working
Saif Munshi
Level 1
Please tell us some basic information before asking for help:
- ROG Phone 3
- Firmware Version - i could not find
- not rooted
- Frequency of Occurrence: Every time
I am using ROG phone 3 just received a brand new phone yesterday and i am facing the same problem as mentioned above. Double tap to screen off is working properly but Double tap to screen on and Swipe up to wake up is not working at all.
is this because of my Tampered glass? Or there is a problem with my Phone.
Gestures on Dark screen like W,S,Z to launch different apps are also not working. Inshort once the phone is locked/in idle mode none of the gestures work. Except 'lift to check phone'
is there something i am missing out or doing wrong. Please need help with this issue ASAP
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Comments
Hi @Saif Munshi
This is a ROG 2 forum but similar to ROG 3 I guess. I would recommend posting on the ROG 3 forum which can be found here:
Just copy and paste what you have here in the ROG 3 forum.
Even though I don't have ROG 3 but I can see it's working on ROG 2, I assumed you turned on Gesture in Settings - Advanced. Can you try it with Glove Mode on? (that's if ROG 3 have it). If it works, then it's the tempered glass.
The other thing to try is restart your phone, unlock your phone once with your PIN. Then turn off your screen and try the gesture then. If it works, then that would be something is making the gestures to sleep which I need to dig to find out which app it is.
Hi ronald1985
I tried as you told me to turn the glove mode on and then try it but it doesn't work.
I also restated the phone i haven't kept any password, pin or pattern it's just swipe and tried the gesture but still nothing.
Sorry, I can't think of anything else at the moment, but if I do, I will let you know. I've removed the PIN and security locks from my phone and it still works for me on ROG 2. Probably worth posting on ROG 3 forum to see if anyone else have the same problem.
If you want, you can put a screenshot of the gesture screen here so I can replicate the options you have.
But again, this is ROG 2 and ROG 3 might have this problem and not ROG 2. It's up to you.
// Discussion thread moved to the correct section.
Hi @Saif Munshi,
Share this:
Firmware:
Go to setting => About => Software information.
Share a video once you have enabled the same so that we can see if you are following it correctly.
i am facing the same issue. Double tap to wake is not working. Firmware - Version WW-17.0823.2007.58
I do not have any tempered glass on the phone.
Double tap to sleep is working fine
hey ARP_ASUS, this seems to be a Software issue.
double tap to sleep is working
Tilt to wake is working
However double tap to wake is not working.
The option is enabled in Gesture settings.
please help us escalate this issue. This is a basic feature.
hello. How do we file a bug for this and escalate the issue to Asus ? Any moderator here?
Same isse here too .. no off display gestures are working..
@Gustav_ASUS @ARP_ASUS i remember i used to use double tap to wakeup and two finger slide for music control in prev firmware after updating to recent firmware 0.58. these are all not working.
Not sure about the issue, dt2w works for me everytime. I am also on .58
do u have any solution for this ?
as i have gone for factory reset but still same issue.
I'm sorry no one has followed up on this issue. I will take it from here and send you all a PM with instructions on how to log your device.
Make sure you're all at the latest .70 fw in case it has already solved your bug
This will be fixed in a coming FOTA. Thank you for your help!