Multi touch bug in pubg mobile. Stops after firing one or two roun while I'm holding the fire button
himadri52
Level 1
Please tell us some basic information before asking for help:
- Model Name:ASUS _I003DD
- Firmware Version:WW_17.0823.2007.58
- Rooted or not:not rooted
- Frequency of Occurrence: 2 or 3 times in total 30 min match
- APP Name & APP Version (If your issue relates to the app): PUBG mobile
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I've tried disabling the 3 fingers screenshot but it's still there. I play pubg with 4 finger claw style (without air-trigger). At intense time it keeps stoping after firing one or two round while I'm holding the fire button in automatic mode. Please look into the matter. I noticed I'm not the only one who is facing this problem.
2
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Comments
Am also facing this problem asus do something ASAP
@Gustav_ASUS @Anders_ASUS
Turn off the BLOCKED TOUCH EDGES(palm rejection) option in senerio settings>touch settings. It will fix the issue.
It was already off from the beginning.
Most of the users are facing this but I wonder why nobody is concerned about this. Even the hard core tech reviewers also not mentioning about that. Only some of us are trying to get rid of it.
Hi @himadri52 ,
Kindly check your PM.
I am also facing same problem on my rog 3 pls solve my problem....
This is a big issue for me too. Need fix asap.
Plese asus solve pubg touch issue plese!
Is pubg touch issue will be solve or not??
@Gustav_ASUS @Anandu@Anandu@Anandu@Anders_ASUS @laura@Laura_ASUS
Guys, I was told to make a video on that issue. So I did and it's clearly visible that the screen is responding to my touch but the fire button isn't working. I don't know if it's their optimization problem or something else but I sent the video link to @ARP_ASUS and I'm uploading it here. I also shared it on my twitter account (@itishimadri) mentioning @asusindia and @asus_rog_in. They told me to DM which I did but they did not response after that. I don't know why they are not accepting or confirming that they are working on it. Instead they keep asking for log files as it is a particular device issue, they don't believe that most of the users are facing it.
Here is the video guys just notice the fire button on 00:14 to 00:16 minutes of the video. The touch is showing but the fire button isn't working. Need your help guys.
@dasn252 @Navneet Patkar @deepakkumar2151999 @Akash Gupta @ARP_ASUS
Asus are you consider this problem or not we don't know. We bought this phone for gaming and this kind of problems is not acceptable..
Are you considering this problem or not, or ur team will doing something about it or not ,plese inform us asap.
I uploaded a video of this glitch (fire button stuck while firing) please plese look out this problem! I don't want to regrate after buying this phone. Plese do consider it!
@ARP_ASUS @Gustav_ASUS @Laura_ASUS @ander0727@Anandu@Anders@Anders_ASUS
Facing the same issue , but Asus team is just not bothered its been 1 month this issue hasn't been fixed, i literally wasted my money on this phone, it has so many bugs and issues in software, don't know why Asus is not fixing it on priority.
@ARP_ASUS @Gustav_ASUS @Laura_ASUS @Anders_ASUS
They asked for screen shot, video, log file. Everything have been provided but they didn't even confirmed us that they are looking into the matter. Seriously it's a waste of money. We should do mass commenting on their every Insta, fb or twitter post regarding ROG 3 to get their attention and to inform people about their true form. Be united guys or they will do nothing about it.
@rajwedhikar @dasn252 @navneetchauhanrc@navneetchauhanrc@Navneet Patkar @deepakkumar2151999 @navneetchauhanrc
Why tag me? I am a maxprom1 user and there isn't any multi touch bug when playing COD for me
I play COD mobile and I have the same issue. The issues is not too often. Let me give an example.
While in Battle royale mode, I would be watching the enemy nearing me and when I jump in front of him suddenly the touch gets cramped and I could move, turn, or fire. Then sometimes my avatar die or somehow the enemy dies by miracle.
I use four fingers, controller.
Somewhat similar happens with me but due to different reasons. During encounter there is somehow always a lag with ping going to 200ms from 34ms . First i thought it's my poor internet but then noticed some of my friends on wifi (5ms ping ) having same problem. CODs server has definitely had more load than before and is handling poorly.
Also pubg ban has made bulk users shift to COD
So issue on mine not related to touch.
In both videos I can see that the gun stops firing because of ghost touch. We're looking into this but the short term workaround is to make your firing button much smaller. I hope you can have patience until we've found the root cause to why you get ghost touches.
@himadri52 @dasn252 It's also valuable information to know if you're using screen protectors or if you have activated glove mode?
Thanks for looking into the matter. No, Glove mode is not activated and yes I use the official screen protector from Asus. I will try it by making the button smaller.
@Anders_ASUS
@Anders_ASUS
Yah there is no glove mode.and also i turn off every single screen gesture also & am using the official screen protector.
After decreasing the fire button size the issue got significantly reduced. Thanks for the idea. But please push an update to reduce the ghost touch issue.
@Anders_ASUS