getting a warning message and battery is not charging above 0%

whenever i restart or switched on my phone it shows a warning message as not trusted device and tell me to visit the site.. it has been showing since 6 months i wont be able to contact to the service centre they give so bad service they dont respond as well. and now from last 3 days my battery is not charging above 5%.
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Can you tell what is the build number of your device?
Hi, kindly help us with the following information to find a solution to your query.
1. Name of the Asus device you are using.
2. Firmware version your device is on.
3. Elaborate more on your concern.