Auto shutdown and it freeze while loading the logo

jv.santos07

Please tell us some basic information before asking for help:

1. Model Name: Rog2
2. Firmware Version: 2007.27
3. Rooted or not: not
4. Frequency of Occurrence: it happen 3x within 3weeks
5. APP Name & APP Version (If your issue relates to the app): none, its just happen when I’m not using a phone

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

ronald1985

https://zentalk.asus.com/en/discussion/33556/auto-shutdown-and-it-freeze-while-loading-the-logo

Can you provide more information? What was you doing when this happened?

Please also confirm the firmware version.

jv.santos07

https://zentalk.asus.com/en/discussion/comment/103720#Comment_103720

It randomly happen sometimes happen after I played games like call of duty mobile and it happen as well when I’m not using my phone

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/103746#Comment_103746

For restart freeze and restart issues you need to backup and factory reset your phone. If that doesn't help, then you need to send it in for repair.