Auto shutdown and it freeze while loading the logo
jv.santos07
Level 1
Please tell us some basic information before asking for help:
- Model Name: Rog2
- Firmware Version: 2007.27
- Rooted or not: not
- Frequency of Occurrence: it happen 3x within 3weeks
- APP Name & APP Version (If your issue relates to the app): none, its just happen when I’m not using a phone
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Comments
Can you provide more information? What was you doing when this happened?
Please also confirm the firmware version.
It randomly happen sometimes happen after I played games like call of duty mobile and it happen as well when I’m not using my phone
For restart freeze and restart issues you need to backup and factory reset your phone. If that doesn't help, then you need to send it in for repair.