Device turns off automatically and randomly

naranahir36naranahir36 Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Asus Zenfone Max Pro M2
  2. Firmware Version: PKQ1.WW_Phone-16.2017.2004.075-20200407
  3. Rooted or not: Not
  4. Frequency of Occurrence: 0-8 times daily.

Had searched for troubleshooting, in which pixel phone had similar issue. On tracking the problem found similar to pixel reviews that battery percentage fluctuations is their and due to which device turns off. Which is seen while locking and unlocking the screen. And even in 4 months hardly 4-5 times it has shown battery low warning when I'm turning on the phone immediately after it has automatically turned off automatically.



  • BlueHuntBlueHunt Level 3

    You may check the same in safe mode whether its happening in safe mode also or not.

    If you see the same happening in the safe mode too, then perform hard reset from the Recovery Menu after taking full backup of your internal storage.

    To boot into safe mode, follow the below mentioned steps ->

    1. Long press the power button until side menu appears on the screen.
    2. Long press on "Power Off" option until you see "Safe Mode" pop up.
    3. Hit "Ok" option on that pop up.
  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

This discussion has been closed.