Zenfone 5z - No service

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5z ASUS_Z01RD

Firmware Version: I cannot find it, not appearing in settings>about phone>hardware information

Software info: WW_100.01.44.98_20191115

  1. Rooted or not: not
  2. Frequency of Occurrence:
  3. APP Name & APP Version (If your issue relates to the app): n/a

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Had his issue before, then updating from android 9 to 10 somehow helpe fixing the issue


tried rebooting multiple times, factory reset. same issue

using test mode #*#4636#*#, it shows that the mobile radio power is off

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