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Zenfone 5z - No service

pretender777
Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z ASUS_Z01RD
Firmware Version: I cannot find it, not appearing in settings>about phone>hardware information
Software info: WW_100.01.44.98_20191115
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): n/a
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Had his issue before, then updating from android 9 to 10 somehow helpe fixing the issue

tried rebooting multiple times, factory reset. same issue

using test mode #*#4636#*#, it shows that the mobile radio power is off

9 REPLIES 9

AmitGarde
Community Legend II
pretender777

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5z ASUS_Z01RD

Firmware Version: I cannot find it, not appearing in settings>about phone>hardware information

Software info: WW_100.01.44.98_20191115

  1. Rooted or not: not
  2. Frequency of Occurrence:
  3. APP Name & APP Version (If your issue relates to the app): n/a

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Had his issue before, then updating from android 9 to 10 somehow helpe fixing the issue

tried rebooting multiple times, factory reset. same issue

using test mode #*#4636#*#, it shows that the mobile radio power is off


Zenfone 5z - No service
Please update to latest version and then check radio frequency has been optimised in latest firmware i.e. 100.10.107.70

pretender777
Star I
amitgarde3

https://zentalk.asus.com/en/discussion/28871/zenfone-5z-no-service

Please update to latest version and then check radio frequency has been optimised in latest firmware i.e. 100.10.107.70


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Thank you. I will download and update.

ZT-e71566cd
Star I
How do you download and update if your phone has no service?

ZT-e71566cd
Star I
My Android is: ASUS ZenFone 5Z (ZS620KL-S845-6G64G)
I've tried everything to get service. I did upgrade when it it told me I had one. It upgraded to OS 9 and when upgrade was complete I lost service.