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My Zenfone 4 max ASUS_X00ID home button and recent app button not working

rheamae201rheamae201 Level 1
edited May 18 in ZenFone 4 Series

Although the return button is fine.This all happened after my phone restarted on its own.After that,I noticed there are new buttons added in my lock screen (camera button,message button and call button) and the Home button and recent app button not working.Also,my notification bar cant be pulled down where the shortcuts Bluetooth,wifi,mobile data can be easily accessed.

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  • Christine_ASUSChristine_ASUS mod

    Hi rheamae201

    Thank you for asking.

    Kindly enter "Safe Mode"

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/


    If the situation remain the same in "Safe Mode", please try "the Factory Reset"

    Setting>System>Reset options>Factory data reset

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted. Please back up your phone before operate the steps.

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