Device stop charging at 60% battery level..

mrinalshowmrinalshow Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max Pro M2
  2. Firmware Version: .075 latest
  3. Rooted or not: Not
  4. Frequency of Occurrence: Very frequent
  5. APP Name & APP Version (If your issue relates to the app): Battery

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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After latest firmware .075 update my device stops charging at 60% and 69%..

Tried clear cache, temporary solve the issue but again next morning it is not charging..

Wtf...

What should i do now?

Comments

  • BlueHuntBlueHunt Level 3

    This issue happens only during Summer time when environment temperature is high. During charging, if device temperature goes beyond 43°C, your charging will stop and the charging light would start toggling as green and red, green and red...

    Only fix is when you face the issue, simply disconnect the charger and switch off your phone and then plugin the charging cable and keep charging the phone till 100%. And try to charge your phone at night during the whole summer.

  • Try doing a phone reset. That should resolve it. Backup your data before doing a reset.

  • RamlalRamlal Level 1
    edited May 2020

    I have also same problem ... Battery doesn't charge beyond 70% after latest filmware update.. it seem to over heated when charging... This problem occurs resently

    How i can resolve

  • BlueHuntBlueHunt Level 3

    This is a very popular bug which occurs only during summer time when environment temperature goes high kn day time. Just try to charge the phn at night time so that device temperature during charging doesn't go beyond 43°C or if you have to charge at day time, try to charge the phone in SWITCHED OFF condition and your phone will be charged up to 100%.

  • It happens only after latest update.. previously it was fine..

  • BlueHuntBlueHunt Level 3

    Just charge the phone in SWITCHED OFF condition when you face this issue of charging getting stopped at 69% or 71% or 74% or 77%. It happens only during summer time.

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.


    To recalibrate battery, charge your phone to 100% without interruption.

    then discharge it normally till 0%(phone gets switched off).

    charge it to 100% in switched off condition and keep it in that state for a little more time.

    now switch on your phone in charged condition and unplug when ASUS logo appears.

    keep the phone unused for 5 mins.

    you will get far better battery life as the battery stats.bin file will be updated.

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