X571GT Fingerprint does not work after Windows 10 re-install

ajanvari

1. System: Windows 10 Pro 64 bit
2. Battery or AC:
3. Model: X571GT AL-464
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

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Detailed description：

I bought a new notebook ASUS X571GT AL-464 but in the shop the setup was missed (only 237GBs of 512 was seen), so I had to re-install Windows 10 with clean install.

Now everything works fine except I don't have Fingerprint reader device in Device Manager.

I have already tried to run Elan Fingerprint driver and utility in Powershell as Admin, and run SmartGesture & ATK, but neither helped.

Do you have any idea what can be the problem?

Thanks,

Akos

hozerdude

https://zentalk.asus.com/en/discussion/25851/x571gt-fingerprint-does-not-work-after-windows-10-re-install

Did you download the drivers? If not I suggest that you download them off the Asus Site. I disabled the finger print stuff myself.

ajanvari

Yes, I have downloaded with MyASUS. Unfortunatelly I have nothing to disable as I only have ASUS Precision TouchPad in Device Manager.

Blake_ASUS

Hello Akos,

Please try to install ATK first, then install fingerprint driver.

If the sensor still not shown in Device Manager.

Please send your device to service center for further examination.

Thank you very much.