Touchpad issue on my ASUS ZenBook Flip 14 UM462DA

onaj.igor

System: Windows 10
Battery or AC: Battery
Description: Touchpad issue
Model: ASUS ZenBook Flip 14 UM462DA
Frequency of Occurrence: Always
Reset OS: Yes


I purchase this laptop two weeks ago. From the start there was problem with touchpad. Touchpad is unresponsive and skips alot which was very frustrating. I tried installing all the drivers, new ones, old ones but nothing helped. I contacted ASUS customer service and they also suggested all this things but in the end they told me to send laptop to the service. So I took my laptop and hand it over to the store where i bought it. Four days passed and they call me to tell me that they sent my laptop to the service centar and they couldn't repair the problem so I got new laptop - same model as the old one (ASUS ZenBook Flip 14 UM462DA).

Yea, same story with this one. I am very because this is second laptop with this problem. I have all the newest drivers installed and the problem is still here. If anybody have some solution please help me.

Thanks

RAJU.MSC.MATHEMATICS

same issues are happened in safe mode also.
send pm

Burner

Same issue. Just now trying it out for the first time and mouse is flying all over the place. Completely unusable! First thing i tried was updating to latest drivers and rebooted computer, did not help. Tried changing som sensitivity settings - did not help.

This is really a very, very poor first impression Asus. Please fix this ASAP as it is clearly some kind of bigger issue.

mbak565

I am having the same issue. Any progress on this from Asus side in the past month?

RAJU.MSC.MATHEMATICS

mbak565 posted on 2019/10/30 13:08
I am having the same issue. Any progress on this from Asus side in the past month?

i am using driver 12.0.0.24 , no issues at all with different laptop

mbak565

RAJU2529 posted on 2019/10/30 04:12
i am using driver 12.0.0.24 , no issues at all with different laptop

Just got a replacement laptop, same version as the first. This one has the same problem with the trackpad not working. It's actually a bit worse because the new light-up number pad feature does not work either (not that I care so much about that). Trackpad is unusable when the computer is under load. I guess i will get a 3rd one....

RAJU.MSC.MATHEMATICS

mbak565 posted on 2019/11/13 18:31
Just got a replacement laptop, same version as the first. This one has the same problem with the t ...

Sorry, then I dont have any ideas.

luthfi.naufal1992

I also have this issued
My new Asus Zenbook UM462DA error in Touchpad.
not accurate and some time flying.
Is it because many dust fall in my touchpad?

Blake_ASUS

Dear all,
May I know your touchpad driver version?
The latest one is ASUS Precision Touchpad V12.0.0.24
Please kindly update it if you haven't.
https://www.asus.com/2-in-1-PCs/ASUS-ZenBook-Flip-14-UM462DA/HelpDesk_Download/
Thank you.

duboissonny

I am facing the exact same issue as well on my brand new UM462DA, had it replace with another unit, still experiencing the same problem with the touchpad. Hoping there's a solution to this issue real soon, it's really frustrating to have two brand new Zenbooks and not being able to use the touchpad properly.

duboissonny

blake_ASUS posted on 2019/11/19 13:21
Dear all,
May I know your touchpad driver version?
The latest one is ASUS Precision Touchpad V12.0.0 ...

My touchpad driver's version is v 12.0.0.24

avm_andrey

same issue here...got flip 13, returned, got flip 14 same issue- pointer does not sit still sometimes while touching touchpad, not sure how to describe....it skips some beats

savanpatil1

I'm thinking to buy this laptop - asus zenbook flip 14 um462/431 da....but seeing these issuing , I'm having second thoughts ,.... should i not care and go for it or buy other, like hp Pavilion x360 dh1010tu? Please help

jbenitmo

I searched YouTube for the disassembly of some ASUS laptops that have problems with the touchpad (UX330, UX501, UX534, FX504 / 505).

I have also sought the disassembly of other similar portaliles in design of other brands (with the battery under the touchpad).

I put a picture where you can see that ASUS laptops have no protection for electromagnetic interference (EMI).

mbak565

I can confirm I have the latest driver (12.0.0.24) I have also tested using older drivers and found that the problem is either worse or unaffected. Until this issue is fixed I would definitely recommend avoiding this laptop. The warranty allows me to replace it, but it seems all replacements have the same issue.

harli.galaxytab

duboissonny posted on 2019/11/20 23:07
My touchpad driver's version is v 12.0.0.24

How to change it from current windows driver to this version?
I have download from asus.com.

And then dont know how to do.

Could someone helped me?

Thanks

RAJU.MSC.MATHEMATICS

harli.galaxytab posted on 2019/11/27 08:50
How to change it from current windows driver to this version?
I have download from asus.com.

my laptop has precision touchpad driver v 12.0.0.27 and installed uisng device manager

duboissonny

RAJU2529 posted on 2019/11/27 17:32
my laptop has precision touchpad driver v 12.0.0.27 and installed uisng device manager

I can't find the driver version 12.0.0.27 anywhere. It's not under device manager nor the asus website...

RAJU.MSC.MATHEMATICS

duboissonny posted on 2019/11/29 13:46
I can't find the driver version 12.0.0.27 anywhere. It's not under device manager nor the asus web ...

I will share the links very soon

patriciaoliveira1174

I recently bought a unit and had the same problem...it was very disapointing... but after a BIOS update the trackpad problem has gone (hope that for good).

jakobbroe

patriciaoliveira1174 posted on 2019/12/9 01:31
I recently bought a unit and had the same problem...it was very disapointing... but after a BIOS upd ...

Thank you for that suggestion. I will try to update my bios now and hopefully it will fix the problem