Touchpad issue on my ASUS ZenBook Flip 14 UM462DA
System: Windows 10
Battery or AC: Battery
Description: Touchpad issue
Model: ASUS ZenBook Flip 14 UM462DA
Frequency of Occurrence: Always
Reset OS: Yes
I purchase this laptop two weeks ago. From the start there was problem with touchpad. Touchpad is unresponsive and skips alot which was very frustrating. I tried installing all the drivers, new ones, old ones but nothing helped. I contacted ASUS customer service and they also suggested all this things but in the end they told me to send laptop to the service. So I took my laptop and hand it over to the store where i bought it. Four days passed and they call me to tell me that they sent my laptop to the service centar and they couldn't repair the problem so I got new laptop - same model as the old one (ASUS ZenBook Flip 14 UM462DA).
Yea, same story with this one. I am very
because this is second laptop with this problem. I have all the newest drivers installed and the problem is still here. If anybody have some solution please help me.
Thanks
Battery or AC: Battery
Description: Touchpad issue
Model: ASUS ZenBook Flip 14 UM462DA
Frequency of Occurrence: Always
Reset OS: Yes
I purchase this laptop two weeks ago. From the start there was problem with touchpad. Touchpad is unresponsive and skips alot which was very frustrating. I tried installing all the drivers, new ones, old ones but nothing helped. I contacted ASUS customer service and they also suggested all this things but in the end they told me to send laptop to the service. So I took my laptop and hand it over to the store where i bought it. Four days passed and they call me to tell me that they sent my laptop to the service centar and they couldn't repair the problem so I got new laptop - same model as the old one (ASUS ZenBook Flip 14 UM462DA).
Yea, same story with this one. I am very

Thanks
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This is really a very, very poor first impression Asus. Please fix this ASAP as it is clearly some kind of bigger issue.
i am using driver 12.0.0.24 , no issues at all with different laptop
Just got a replacement laptop, same version as the first. This one has the same problem with the trackpad not working. It's actually a bit worse because the new light-up number pad feature does not work either (not that I care so much about that). Trackpad is unusable when the computer is under load. I guess i will get a 3rd one....
Sorry, then I dont have any ideas.
My new Asus Zenbook UM462DA error in Touchpad.
not accurate and some time flying.
Is it because many dust fall in my touchpad?
May I know your touchpad driver version?
The latest one is ASUS Precision Touchpad V12.0.0.24
Please kindly update it if you haven't.
https://www.asus.com/2-in-1-PCs/ASUS-ZenBook-Flip-14-UM462DA/HelpDesk_Download/
Thank you.
My touchpad driver's version is v 12.0.0.24
I have also sought the disassembly of other similar portaliles in design of other brands (with the battery under the touchpad).
I put a picture where you can see that ASUS laptops have no protection for electromagnetic interference (EMI).
How to change it from current windows driver to this version?
I have download from asus.com.
And then dont know how to do.
Could someone helped me?
Thanks
my laptop has precision touchpad driver v 12.0.0.27 and installed uisng device manager
I can't find the driver version 12.0.0.27 anywhere. It's not under device manager nor the asus website...
I will share the links very soon
Thank you for that suggestion. I will try to update my bios now and hopefully it will fix the problem