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REVERSE CHARGING PROBLEM

TreblaTrebla
in ZenFone Max Series
Hello, baka meron dito na kagay nang nangyari sa zenfone 4 max ko.

Bigla nalang lumabas sa notification bar ang reverse charging kahit hindi nakasaksak ang otg. Hindi na rin nagchacharge ang cp ko habang bukas. Nagchacharge lang sya kapag naka off. Na format kona rin kaso ganon prin. Attachment not found.
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Comments

  • Y_ASUSY_ASUS mod
    Hi Trebla,

    To avoid any possible misunderstanding, we would suggest you describe your situation in English.
    Could you also provide us with more information?
    (Firmware version,...)

    Thank you :)
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  • iamaronpauliamaronpaul
    Same here ,there was a popping icon wether it would like to reverse charge or standard charge after an update..pls fix..and there is no otg plugged in it..sorry bad english
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  • Y_ASUSY_ASUS mod
    iamaronpaul posted on 2019/3/2 22:12
    Same here ,there was a popping icon wether it would like to reverse charge or standard charge after ...

    Hi iamaronpaul,

    Please tell me your firmware version.
    Is there any charging cable inserted when this message appears?
    How often does this message pop up? Does it pop up after any specific actions or randomly?
    Could the notification be cleared?
    Could you show me a screenshot or short video of the problem? This could help us greatly.
    To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us.

    Thank you :)
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  • owenpellosisowenpellosis Level 1

    I do have the same problem. It happens when the battery is lower than 45%. It asks for the reverse charging option even though my phone isn't connected to any device or cable. The pop up varies from 1 sec to 30 secs most of the times.

    Screenshot_20200512-155854.jpg


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  • rbanne14rbanne14 Level 1

    I have the same problem, reverse charging always pop up on my phone's screen, and it's kinda annoying. How can i fix this?

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  • Christine_ASUSChristine_ASUS mod

    Hi friends

    Thank you for your asking. You may try some troubleshooting steps below at home

    1. try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    2. Please check on your current firmware version

    Setting >System>About Phone>Software information

    If you try to update to the latest version, does the issue still remain?

    Furthermore, please refer to the link below as the similar issue.

    https://zentalk.asus.com/en/discussion/28768/reverse-charging-pop-up


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