Scratched Screens on meanwhile 3 ROG Phone 2 devices
after some back and forth shipping of devices because I thought my first problem could be fixed by sending my phone back to my service provider: https://zentalk.asus.com/en/discussion/comment/40748
I now received two phones and both have scratched screens out of the sealed box. The first one did also but I didn't note this to the service provider.
I also noticed that the phones are not send with any screen protection so they can move in the box and all hard enough particles can scratch the screens. Or maybe this happened in the manufacturing process?
The scratches are really thin but good to see with bare eyes. This should simply not happen on a device that's so expensive!
Also ASUS was ALWAYS a synonym for quality for me. I buy and recommend ASUS products since the pentium 3 era. This is a long time. And of course I will do it further in the future.
So, is this something, other people encountered? Or did you even check for that?
And this is just one device. Again, I don't think that ASUS doesn't care. But mistakes are there to be fixed. So please use a screen protective layer of some kind before you ship something to your customers!
Is it also maybe possible for the mods and admins here to reach out to some person in charge and make this problem aware to them?
Have a nice day