Cannot run Spotify on new phone

quentin.packardquentin.packard Level 1
edited September 2020 in ZenFone 6

Device Asus Zenfone 6, 64 gig,

Model ASUS_101WDX

Operating System Android 10

Spotify app 8.5.36.747

I downloaded spotify and clicked on the app. The green icon blinks quickly and I am either presented with a window informing me that Spotify has stopped and I can get Info, Close or Feedback. Most of the time the icon fills the phone screen and then goes back to the home screen, never having started.

I have deleted/reinstalled the app several times, I have rebooted my phone many times. Today I did a factory reset. Still, I cannot get Spotify to open on my phone. I can run another music player successfully on my phone (Musicolet) and the phone can play music from YouTube. I can successfully use Spotify on the web and on my tablet, so I doubt the problem is with Spotify.

Does anyone have some suggestions to make Spotify work on my phone? Perhaps there is a setting that I'm missing?

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