Next update?
Shreyash
Level 2
Hey guys ,so i have posted before regarding volte issue in my phone, i was unable to make 4g calls and the phone did not support volte sim.I live in india,and the volte provisioned was disabled in my phone ,i could not switch it on or off.i went to the service center and they were bunch of dumbasses and now my phone's software is corrupt, they said that they are unable to fix the issue for which they had to downgrade the software and while doing so they corrupted the phone's software and now they are asking me to wait till the new firmware update rolls in and are not providing me any genuine solution.when can i expect the next update and WHY THE FUCKE ASUS SERVICE IS SO FUCKEN BAD?
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What's the problem list them down also try factory reset once
1) Which is the firmware version you have on your device?
2) Is your device the official Indian version, or does it say "Tencent" on the back?
3) If it says tencent, and here I am only speculating, the service center in India tried to flash back the Chinese ROM,(which is the origjnal) or flashed in a global ROM, but that also cause problems.
4) If it says Tencent, but your reseller claimed it came with "Global ROM", then your device cannot get any FOTA from us, as there will be a huge mismatch.
5) Official Indian models are sold through Flipkart
So, let's start with 1) first.
VOLTE PROVISIONED IS DISABLED CANT TURN IT ON.
TRIED EVERY SOLITION POSSIBLE.
Which network are you on ?
Again, could you please check the back of your phone and let us know if it says "Tencent"?
No it does not say Tencent on the back.It is the the indian version that i purchased from flipkart and i have got my device back and they asked me to refrain from installing the latest update of 1910.35
I Am on airtel and i am having lot of network issue and when i switch it to jio i dont find any service
Can you tell me which operator you are using? I am may help you out
AIRTEL
In your area i think 4G is not available thats why in jio and Airtel both are not showing 4G coverage and i am using Airtel with Volte and i have shared the screenshot for the same you can check . If there is no 4G coverage then Volte will also not display for you, Volte provisioned option is available if carrier provides Volte in your area it has nothing to do with device
No its not the geographical issue the same sim works perfectly in Samsung s9 plus .
And i have tried using the sim in bihar ,delhi and ncr ,no difference in result
Can you make a video where you have set your network to 2G/3G/4G and enabling disabling Volte and on Samsung Volte is available right?
I will do that too but cant you take my word for it and the expertise of service center people? Why would i lie?
I am not doubting you and i doubt on service center guys cz most of the guys don't know much about it in center as i am not facing thought of helping that's all.
Hope you will be giving me permanent solutions!!!!
I have messaged you check your inbox
"Got my device back from the service center."
Could you help me out bro?