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Update firmware zenfone 3 max

Stef2020
Star I
Please tell us some basic information before asking for help:
Model Name:zenfone max 3
Firmware Version:WW_Phone-3.1.0.56-20170326
Rooted or not:no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello. I'm trying to update firmware because fota doesn't work. The zip file I downloaded is WW-14.10.1707.46. Is it the right version? Thank you.
1 REPLY 1

Christine_ASUS
Community Legend II
Hi Stef2020
Yes. Because your current version is WW-13.1.0.56, your device is WW_13.1.X.X SKU. Therefore, you can download WW-14.10.1707.46(2017/08/08) into the root directory of the internal storage>reboot>tap the system update notification for system update.
# ZC520TL Firmware Update Spot
https://www.asus.com/supportonly/ZenFone3%20Max%20(ZC520TL)/HelpDesk_BIOS/
#Update Guide
https://www.asus.com/support/FAQ/1009748/