Hi
marcrammendozaThank you for your asking. Please try "the Factory Reset"
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
If the situation remains the same after performing the Factory Reset, kindly contact ASUS repair center in the country of your residence:
https://www.asus.com/support/Service-Center-All-Countries/If it is impossible to access the service center during Covid-19 period, please try Call us:
https://www.asus.com/support/CallUs