Gallery App Not Responding when playing Videos

[FoHa]

Does anyone have issue with Gallery app not responding when playing videos? It only happens when video is played on Photos tab, and not a problem when it's played from Albums tab. The error would happen typically after around 30 seconds of playing videos. It's super annoying since I found it's easier to browse media on Photos tab.

1. Model Name: Zenfone 9
2. Firmware Version: WW_33.0804.2060.165
3. Rooted or not: No
4. Frequency of Occurrence: Always.
5. APP Name & APP Version (If your issue relates to the app): Gallery

[tochmi]

Hello! 

Well, it has never happened to me, I always use the app from the Photos tab.

When I see the screenshot I do not understand that it is related to an 8K video, for example.

What I can think of is that you stop the application and clear your cache and stored data. You'll lose facial recognition, but I hope it fixes it. In my screenshot comes the version I have installed, verify that it is the same. And if you restart your phone before opening the gallery again, all the better. 

I hope it serves you.

 

 

[FoHa]

I have the same version of Gallery, delete all data and cache, restarted and still having problem. It happens on all videos, including videos recorded from camera.

I run the bug reporting tool, and it comes out with this error on the logcat:

08-17 01:08:18.175 2493 30261 E ActivityManager: ANR in com.asus.gallery (com.asus.gallery/.app.EPhotoActivity)
08-17 01:08:18.175 2493 30261 E ActivityManager: PID: 29176
08-17 01:08:18.175 2493 30261 E ActivityManager: Reason: Input dispatching timed out (f79eeca com.asus.gallery/com.asus.gallery.app.EPhotoActivity (server) is not responding. Waited 5001ms for FocusEvent(hasFocus=false))
08-17 01:08:18.175 2493 30261 E ActivityManager: Parent: com.asus.gallery/.app.EPhotoActivity
08-17 01:08:18.175 2493 30261 E ActivityManager: ErrorId: e22354e0-6df3-48b8-a537-4afb7f4f9fce
08-17 01:08:18.175 2493 30261 E ActivityManager: Frozen: false
08-17 01:08:18.175 2493 30261 E ActivityManager: Load: 3.14 / 2.39 / 3.26

Once an error occured, the warning will pops up repeatedly every 5 seconds until I close/kill the app.

I wonder if the issue could be because I have too many photos and videos? On Photos tab, it shows almost 68000 photos/videos, while on Albums, each folder only have a few thousands.

[Mansi_ASUS]

Hey @FoHa,
I have reported the issue to the R&D team. I'll get back to you with more information.

[Mansi_ASUS]

Hey @FoHa,

Could you please share a video recording of the issue along with a log file?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)