Hi can anyone help me with my phone

[pubgowen123]

my phone is charging up to 55% battery only idk why Pls help

[Christine_ASUS]

Hi pubgowen123
You may try some troubleshooting steps below at home
1. Please try to enter "Safe Mode" to test if the issue remain. If the function works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
2. Check on your firmware version
Setting >System>About Phone>Software information
If you try to update to the latest version, does the issue still remain?
3. Check SMMI test
Calculator> type ".12345+=">SMMI TEST>Single Test>Battery Test

If the situation remains the same, please provide the information below so that we can better assist you.
1. Model Name: Settings>System>About phone>Model
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/
2. Your current firmware version
3. Does the issue appear after any system/apps download or upgrade?
4. Is there any heat zone while charging, using or idling?