Device stucks in landscape mode.

[dtandon95]

Please tell us some basic information before asking for help:
Model Name: X01AD
Firmware Version: OPM1.WW_Phone-16.2018.2007.68-20200706
Rooted or not: No.
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My device stucks in landscape mode after watching any video from video app or watching in youtube. I had never face any problem before, it automatically resets it's state whether i play game or watch video.
I already cleared the system chache.


Some time i get this double chin.

[victor010]

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

[dtandon95]

victor2020

Hi, we'd request you follow the below steps:

1. Clear system cache.

2. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

3. If still you face the issue

factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

View post

It worked thanks.