Camera issue with my Asus Zenfone 4 max

[PaArAd0x]

I can't take any pictures since few weeks, I've already tried to clear cache, start in safe mode...
However the strange thing is that sometimes my camera works for few seconds or minutes before a black screen.
If anyone already met this bug please help me
Have a nice day

[Christine_ASUS]

Hi PaArAd0x,
Thank you for asking. I hope everything is safe and sound there. Kindly provide the information below so that we could better assist you.
1. Your model name. Since we have ZenFone 4 Max (ZC520KL/ZC554KL) and ZenFone 4 Pro (ZS551KL), please check Setting>System>About Phone>Model
https://www.asus.com/tw/support/FAQ/1014441/
2. Your current firmware version
Setting >System>About Phone>Software information>Build Number
If you try to update to the latest version, does the issue still remain?
3. Re-open the camera app

[PaArAd0x]

1) ZC554KL
2)

3) I have the last update

[PaArAd0x]

@Christine_ASUS ?

[Christine_ASUS]

Hi PaArAd0x
Thank you for your reply.
1. Please try to manual update to the latest version of the firmware
WW-14.2016.1805.235>WW-14.2016.1807.237>WW-15.2016.1809.412>WW-15.2016.1907.519
#[Zenfone] How to update firmware on my phone?
https://www.asus.com/support/FAQ/1009748/
2. If the problme still appears, according to what you have described, we would advise that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/