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ASUS Zenfone Max M2 freeze logo

Blackrabbit2
Star I

Model: ASUS Zenfone Max M2

My phone is stuck on logo and it suddenly happened when I was charging. I have tried all steps I found on the ASUS support site but nothing worked.  I can't factory reset. When I hold the Volume and power button I only get CSC FASTBOOT Long Press Power Key to ShutDown Device >>>

So I can't enter Android Recovery Screen.

1 ACCEPTED SOLUTION

Accepted Solutions

Falcon_ASUS
Moderator
Moderator

@Blackrabbit2

According to what you described, please contact ASUS repair center in the country of your residence:
https://www.asus.com/support/Service-Center-All-Countries/ 
Sorry for any inconvenience it may be caused. 

View solution in original post

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Blackrabbit2

According to what you described, please contact ASUS repair center in the country of your residence:
https://www.asus.com/support/Service-Center-All-Countries/ 
Sorry for any inconvenience it may be caused.