cancel
Showing results for 
Search instead for 
Did you mean: 

Stuck on ZenFone logo while rebooting. ZenFone 10

Holidays12345
Star II

Hello. ZenFone 10 user

Phone died and plugged in phone to charge. It is stuck on the ZenFone logo with the colourful balls bouncing underneath the logo

When entering recovery mode, it won't let me perform a factory reset, when I click the button to reset, it just refreshes the recovery mode page.

Tried the others options from the safe mode. Also have let the battery run down and then charged it up to max to see if it would progress beyond the ZenFone stage. It doesn't

 

What can I do?

 

1 REPLY 1

Tony7
Star I

Mine does the same thing when it dies!  

To fix this I remove my sim card and then restart it and it eventually works, may take a few restarts with the sim tray removed. 

Unfortunately I'm not aware of a permanent fix 😕