Asus Zenfone 4 max ZC520KL X00HD bad sound recorder on videos

[ashxneo]

Please Help For :
Model Name : Zenfone 4 Max ZC520KL X00HD
Firmware Version : Android O 8.1.0 Build OPM1.171019.011.WW_Phone-15.2016.1909.526-1
Rooted or not : No
Frequency of Occurrence : bad sound recorder on videos
APP Name & APP Version (If your issue relates to the app) : Camera Version 4.0.57.7_180904
When I record a video with in a home , concert or a party the video has a cracking sound always. What should I do? Please Help for this problem. Very Thanks and Best regards

[Christine_ASUS]

Hi ashxneo
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Do video appear the cracking sound while playing in other devices?
2. Please try
Camera>Settings (the gear icon at the top row)>Restore defaults
3. Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage)
4. Please try
Long press "Camera">App Info>Storage & memory>Clear cache/Clear storage>Disable>Force Stop>Open
5. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

Have you ever broken or fallen your device? If the situation remains the same, indicating high possibility of faulty hardware, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs