asus zenfone 4 max ZC520KL mati total dan tidak bisa di charger

[supiandi777]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
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In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Christine_ASUS]

Hi supiandi777
Thank you for your asking. Are you asking about the battery could not be charge?
Please try charging with different chargers and cables.

We advise that you check if you could still transfer data to PC via USB cable and try to back up data. If the situation remain the same, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs