Hi
anuar_diknuar87,
Thank you for your asking. Thank you for asking. To avoid any misunderstanding during this conversation, please provide me your model name, firmware version, and question detail in English.
Furthermore, if the issue is about "shut-down", please provide the information below.
1. Turn off during idle status or using apps? If it happened during idle, how long did the phone rest. If it happened during operating, what kind of app were you using.
2. Any memory card installed?
3. Was there any zone heating up during the shut-down or the boot-up?
If in urgent use, we would advise that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center:
https://www.asus.com/support/Service-Center-All-Countries/
