Zenfone logo

[gbun]

Please tell us some basic information before asking for help:
Model Name: Max pro m2
Firmware Version: 0.75
Rooted or not: no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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hi @Victor0_ASUS ,
After downgrading to pie my max pro m2 its showing zenfone logo on boot and in software update also why this happens. Can you help me out.

[victor010]

Hi there, kindly check if you can perform the below functions:
 Rebooting to bootloader
Step 1. Switch off the device by pressing the Power button for a couple of seconds
Step 2. After that hold down Volume Down + Power keys together for a few seconds
Step 3. Release power key and keep pressing volume down button, you will be then be taken to Recovery mode
Step 6. In recovery Mode go to Reboot to Bootloader by scrolling down/top with volume button
Step 5. When Reboot to Bootloader is selected then press power key to confirm option
 
Option 2: Performing hard reset(data backup is necessary)
1. Switch off the device
2. When the device is off, press (also hold) volume down key and then press (also hold) power key.
  After the device vibrates, release the power key (keep holding volume down key) to enter recovery mode.
3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press the power key.
4. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press the power key to start reset.
5. After the reset is completed, select the "reboot system now" and press the power key to reboot your device.

[gbun]

Victor0_ASUS

Hi there, kindly check if you can perform the below functions:

 Rebooting to bootloader

Step 1. Switch off the device by pressing the Power button for a couple of seconds

Step 2. After that hold down Volume Down + Power keys together for a few seconds

Step 3. Release power key and keep pressing volume down button, you will be then be taken to Recovery mode

Step 6. In recovery Mode go to Reboot to Bootloader by scrolling down/top with volume button

Step 5. When Reboot to Bootloader is selected then press power key to confirm option

Option 2: Performing hard reset(data backup is necessary)

1. Switch off the device

2. When the device is off, press (also hold) volume down key and then press (also hold) power key.

  After the device vibrates, release the power key (keep holding volume down key) to enter recovery mode.

3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press the power key.

4. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press the power key to start reset.

5. After the reset is completed, select the "reboot system now" and press the power key to reboot your device.

View post

after hard reset still zenfone logo appears when we restart the phone and in system update also

[gbun]

Victor0_ASUS

Hi there, kindly check if you can perform the below functions:

 Rebooting to bootloader

Step 1. Switch off the device by pressing the Power button for a couple of seconds

Step 2. After that hold down Volume Down + Power keys together for a few seconds

Step 3. Release power key and keep pressing volume down button, you will be then be taken to Recovery mode

Step 6. In recovery Mode go to Reboot to Bootloader by scrolling down/top with volume button

Step 5. When Reboot to Bootloader is selected then press power key to confirm option

Option 2: Performing hard reset(data backup is necessary)

1. Switch off the device

2. When the device is off, press (also hold) volume down key and then press (also hold) power key.

  After the device vibrates, release the power key (keep holding volume down key) to enter recovery mode.

3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press the power key.

4. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press the power key to start reset.

5. After the reset is completed, select the "reboot system now" and press the power key to reboot your device.

View post

after hard reset still zenfone logo appears when we restart phone and Even in system updates also

[veeharish2005]

I think you installed the wrong sku that is why it is showing zenfone logo
So when next update is released don't update through fota. Download the update from asus website and manually update.