what to do if my asus max pro m1 not booting after logo shows up

[ezzychaos]

My asus just shutdown and full battery aftr pressing power button the logo shows up then turn off

[Christine_ASUS]

Hi ezzychaos
Sincerely apologize for any inconvenience caused. I came up some stay-at-home troubleshooting for you to try, kindly refer to the tips below:

1. Please try to back up your data to PC via USB.

2. Try following steps to access recovery mode.
a. Keep pressing "volume down key"
b. Press "power key" and stop press " power key" once you feel the vibration
c. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen
d. Choose "Wipe data/factory reset"
#Hardware Reset Guide
https://www.asus.com/support/FAQ/1006346/

3. Recovery to previous version via SD card downgrade.
Please download "MaxProM1_downgrade_to_9" (WW-16.2017.1912.060) from AsusWeb.
https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/
#Android 10 to Android 9 Guide
https://www.asus.com/support/FAQ/1042349

Please tell me weather the tips work or not. Furthermore, if the situation remain the same, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[akashvenu15]

I am unable to charge my phone now. My batttery has totally become weak because of the update. Whenever i charge the phone it keeps automatically booting up. I am unable to go into the recovery mode also because of this. Please provide a fix to this as many consumers are reporting the same issue.

[mikusak87]

Hello, the same issue has occured on my Max Pro M1. Phone is booting, Asus logo appears and then phone turn off. Battery is charged. Recovery mode can't be initiated, phone just turn off.
Please provide some hint, this is very bad for Asus reputation when phone just stops working!

[Yachendra]

mikusak87

Hello, the same issue has occured on my Max Pro M1. Phone is booting, Asus logo appears and then phone turn off. Battery is charged. Recovery mode can't be initiated, phone just turn off.

Please provide some hint, this is very bad for Asus reputation when phone just stops working!

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You can try to flash ROM again and if you can open Fastboot recovery.

Or else visit nearest service centre, they will help you with the issue.