Very very loud Noise on receiver while on call & can breach call confidentiality for other people

[AJ1]

Please tell us some basic information before asking for help:
Model Name: Max Pro M1
Firmware Version: .087
Rooted or not: NA
Frequency of Occurrence: Regularly
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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When I'm speaking on outgoing call or incoming call, the 2nd party's voice is almost loud as the voice which we can hear / listen from speaker. It is like Dolby Bass voice very loud even I checked it by reducing call volume to 0, but nothing happened. I checked via wearing earphones as well nothing happened. I need to keep phone / earphones away from my body while talking. One more I noticed is that if I'm 1-5 Mtrs approx from my phone, even I or any other person can hear that noise from such distance & can know what discussion is going on a call. this is without turning on Speaker, Only incoming voice from receiver.
How to reduce the volume & change it to default normal sound getting from receiver as it is difficult to have a call as anyone can listen any confidential things going on call.

[Yachendra]

AJ1

Please tell us some basic information before asking for help:

1. Model Name: Max Pro M1
2. Firmware Version: .087
3. Rooted or not: NA
4. Frequency of Occurrence: Regularly
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

When I'm speaking on outgoing call or incoming call, the 2nd party's voice is almost loud as the voice which we can hear / listen from speaker. It is like Dolby Bass voice very loud even I checked it by reducing call volume to 0, but nothing happened. I checked via wearing earphones as well nothing happened. I need to keep phone / earphones away from my body while talking. One more I noticed is that if I'm 1-5 Mtrs approx from my phone, even I or any other person can hear that noise from such distance & can know what discussion is going on a call. this is without turning on Speaker, Only incoming voice from receiver.

How to reduce the volume & change it to default normal sound getting from receiver as it is difficult to have a call as anyone can listen any confidential things going on call.

Very very loud Noise on receiver while on call & can breach call confidentiality for other people

My device's receiver sound is normal and doesn't have such an issue as you are facing.

[victor010]

Hi, we'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit the service center to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India

[AJ1]

victor2020

Hi, we'd request you follow the below steps:

1. Clear system cache.

2. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

3. If still you face the issue

factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

4. Last option would be to visit the service center to have

a check. Locate here: https://www.asus.com/in/support/Service-Center/India

View post

Is there any solution other than resetting the device