Very very loud Noise on receiver while on call & can breach call confidentiality for other people

AJ1AJ1 Level 3
edited November 26 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max Pro M1
  2. Firmware Version: .087
  3. Rooted or not: NA
  4. Frequency of Occurrence: Regularly
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When I'm speaking on outgoing call or incoming call, the 2nd party's voice is almost loud as the voice which we can hear / listen from speaker. It is like Dolby Bass voice very loud even I checked it by reducing call volume to 0, but nothing happened. I checked via wearing earphones as well nothing happened. I need to keep phone / earphones away from my body while talking. One more I noticed is that if I'm 1-5 Mtrs approx from my phone, even I or any other person can hear that noise from such distance & can know what discussion is going on a call. this is without turning on Speaker, Only incoming voice from receiver.

How to reduce the volume & change it to default normal sound getting from receiver as it is difficult to have a call as anyone can listen any confidential things going on call.

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