Very very loud Noise on receiver while on call & can breach call confidentiality for other people

AJ1AJ1 Level 3
edited November 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max Pro M1
  2. Firmware Version: .087
  3. Rooted or not: NA
  4. Frequency of Occurrence: Regularly
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


When I'm speaking on outgoing call or incoming call, the 2nd party's voice is almost loud as the voice which we can hear / listen from speaker. It is like Dolby Bass voice very loud even I checked it by reducing call volume to 0, but nothing happened. I checked via wearing earphones as well nothing happened. I need to keep phone / earphones away from my body while talking. One more I noticed is that if I'm 1-5 Mtrs approx from my phone, even I or any other person can hear that noise from such distance & can know what discussion is going on a call. this is without turning on Speaker, Only incoming voice from receiver.

How to reduce the volume & change it to default normal sound getting from receiver as it is difficult to have a call as anyone can listen any confidential things going on call.


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