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Unusual sound

kavinrcks
Star I

‎06-27-2019 04:34 AM

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There was a bug that sound is always coming while my mobile is not in use,And while watch some video in YouTube also sound coming out.After the Android update Oreo to pie this bug would have came.is it's bug or output speaker problem.please do resolve through a update.or shall I go for Asus service center
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1 REPLY 1

Y_ASUS
Zen Master I

‎06-30-2019 10:52 PM

Last edited by Jei_ASUS on 2019/7/1 13:53 Hi kavinrcks, There was a bug that sound is always coming while my mobile is not in use --> Do you mean the sound comes from the speaker when the phone is in sleep mode? What kind of sounds? Is your firmware version WW-16.2017.1905.053? And while watch some video in YouTube also sound coming out --> Could you kindly tell us where the sound comes from? Does it come from the speaker? Do you mean there is some sound while playing YouTube videos? Could you kindly show us a short video of the problem? To share videos, please upload it to ASUS WebStorage (https://www.asuswebstorage.com/navigate/) and share the link with us. Thank you 🙂
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