09-10-2020 05:05 AM - last edited on 01-16-2024 12:46 AM by ZenBot
09-10-2020 11:12 PM
09-10-2020 11:18 PM
Christine_ASUSThanks for replying, i will try the steps that you give aboveHi MrLoler
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Does the issue appear in earphone only or does the issue appear in speaker as well?
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. Please try "the Factory Reset"
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
4. Please check on SMMI test
Calculator> type ".12345+=">SMMI TEST>Single Test>Speaker Test/Receiver Test/Headset Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
If you have any further queries, please do not hesitate to contact me.
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09-10-2020 11:40 PM
Christine_ASUSWell i tried test no.4 and everything is fine, and i haven't try test 2/3 yet, i dont wanna reset my phone it took ages to get everythings backHi MrLoler
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Does the issue appear in earphone only or does the issue appear in speaker as well?
2. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
3. Please try "the Factory Reset"
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
4. Please check on SMMI test
Calculator> type ".12345+=">SMMI TEST>Single Test>Speaker Test/Receiver Test/Headset Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
If you have any further queries, please do not hesitate to contact me.
View post
09-15-2020 07:20 PM