Screensaver while docked is not working V438

[sujanjsr0]

Screensaver while docked is not working V438.
I checked by taking my phone standby in home screen but after display timeout nothing happens .just normally screen goes off.

[Christine_ASUS]

Hi sujanjsr0
Thank you for your asking. I just tested my device on A9 and A10beta V438, the screensaver in both devices performed properly.
Kindly try some stay-at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
2. Also, please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

[sujanjsr0]

Christine_ASUS

Hi sujanjsr0

Thank you for your asking. I just tested my device on A9 and A10beta V438, the screensaver in both devices performed properly.

https://us.v-cdn.net/6031231/uploads/8OOEF69QZ4MO/v-20210107-150112-oc0-5b1-5d.mp4

Kindly try some stay-at-home troubleshooting tips below:

1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

2. Also, please try "the Factory Reset" 

Settings>System>Advanced>Reset options>Erase all data(factory reset)

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

View post

Thank you sir.its workig after factory reset .but only when charging. What the meaning of while charging or "docked" ?

[sujanjsr0]

Christine_ASUS

Hi sujanjsr0

Thank you for your asking. I just tested my device on A9 and A10beta V438, the screensaver in both devices performed properly.

https://us.v-cdn.net/6031231/uploads/8OOEF69QZ4MO/v-20210107-150112-oc0-5b1-5d.mp4

Kindly try some stay-at-home troubleshooting tips below:

1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

2. Also, please try "the Factory Reset" 

Settings>System>Advanced>Reset options>Erase all data(factory reset)

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

View post

But what it means? While charging or "docked"?

[Deannnnn]

I guess it is the similar thing. While the charging port is “docked” by cable for other usage rather than charging