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phone switch off and show battery zero whenever unplugged from charging. Battery drain drastically

Star II
Please tell us some basic information before asking for help:
Model Name: X00td
Firmware Version: android 9, last update 5sept 2020
Rooted or not: not rooted
Frequency of Occurrence: Every time
APP Name & APP Version (If your issue relates to the app): no
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Rising Star II
Hi, we suggest you to please visit the nearest ASUS service center for better assistance. We request you to call the service center before visiting. Locate here: