cancel
Showing results for 
Search instead for 
Did you mean: 

Not able to download new update

Krunal
Star II
Please tell us some basic information before asking for help:
Model Name: Max Pro M2
Firmware Version:WW._Phone-16.2017.2002.073-20200219
Rooted or not: No
Frequency of Occurrence: Permanent
APP Name & APP Version (If your issue relates to the app): FOTA service
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi,
I am not able to update my phone with new update released.
Please refer attached screenshot.
Thanx...



4 REPLIES 4

BlueHunt
Zen Master I
Krunal

Please tell us some basic information before asking for help:

  1. Model Name: Max Pro M2
  2. Firmware Version:WW._Phone-16.2017.2002.073-20200219
  3. Rooted or not: No
  4. Frequency of Occurrence: Permanent
  5. APP Name & APP Version (If your issue relates to the app): FOTA service

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hi,

I am not able to update my phone with new update released.

Please refer attached screenshot.

Thanx...

T4LRO0ZY858F.png

40307ADOBCB0.png


Not able to download new update
Do not create multiple threads with same query.
Replied you on your previous thread in here -> https://zentalk.asus.com/en/discussion/26713/new-upadate-in-mpm2#latest

victor010
Zen Master III
Hi there, you may click on the following link to download update manually, request you to read the instructions before upgrading and take a full backup of the device before. Click here : https://www.asus.com/in/Phone/Zenfone-Max-Pro-M2-ZB630KL/HelpDesk_BIOS/

Tom_Shriyan
Star I
Not able to download new update
screenshot-20200529-133725.png
screenshot-20200529-133823.png
Model Name:ASUS_X00TD
Firmware Version:16.2017.1912.060
Rooted or not: no

BlueHunt
Zen Master I
Tom Shriyan

Not able to download new update

screenshot-20200529-133725.png

screenshot-20200529-133823.png

Model Name:ASUS_X00TD

Firmware Version:16.2017.1912.060

Rooted or not: no


View post
If you are trying to download the FOTA Update over 4G network then you will see this kind of error as FOTA service needs simultaneous network connectivity during downloading the Firmware file. If you don't have any WIFI then its recommended to download the FOTA Firmware during night time when mobile networks somehow get Stable a bit.