Mobile running very slow

[AJ1]

Hi Team,

After 1 months of use, zenfone max pro M1 mobile is running very slow. Apps loading very slow, sites in Chrome are loading very slow or sometimes even gets error No internet connection even if internet is ON. Almost all the functionality of mobile is very very slow. please resolve this issue.

Regards,

AJ1

[victor010]

Hi there, kindly let us know the firmware version your device is on.
Also, there can be multiple things which may cause this issue, try the below troubleshooting:
1. Check if there isn't any third party app which might have caused the device to slow down
2. Your device should have a few % of storage left as less free space on the device can cause a device to run slow
3. Ram management - there should always be adequate RAM available if the device needs to work flawlessly
4. Restart whenever you face this issue
5. Restart the device in safe mode – i. Power button hold for 2 seconds, ii. tap on the power off message which pops up on the screen, hold for few seconds it will give you an option to boot in safe mode.
6. Also, check if your device is on the latest software version.
7. If nothing work you can back up your phone & factory reset your device : https://www.asus.com/support/FAQ/1006346/

[AJ1]

Victor01_ASUS

Hi there, kindly let us know the firmware version your device is on.

Also, there can be multiple things which may cause this issue, try the below troubleshooting:

1. Check if there isn't any third party app which might have caused the device to slow down

2. Your device should have a few % of storage left as less free space on the device can cause a device to run slow

3. Ram management - there should always be adequate RAM available if the device needs to work flawlessly

4. Restart whenever you face this issue

5. Restart the device in safe mode – i. Power button hold for 2 seconds, ii. tap on the power off message which pops up on the screen, hold for few seconds it will give you an option to boot in safe mode.

6. Also, check if your device is on the latest software version.

7. If nothing work you can back up your phone & factory reset your device : https://www.asus.com/support/FAQ/1006346/

View post

Latest version is 084

[veeharish2005]

AJ1

https://zentalk.asus.com/en/discussion/comment/104138#Comment_104138

Latest version is 084

View post

The latest version is .087

[AJ1]

veeharish2005

https://zentalk.asus.com/en/discussion/comment/112180#Comment_112180

The latest version is .087

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Didn't recd that update notification on my device