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Mobile running very slow

Rising Star II
Hi Team,

After 1 months of use, zenfone max pro M1 mobile is running very slow. Apps loading very slow, sites in Chrome are loading very slow or sometimes even gets error No internet connection even if internet is ON. Almost all the functionality of mobile is very very slow. please resolve this issue.



Rising Star II

Hi there, kindly let us know the firmware version your device is on.

Also, there can be multiple things which may cause this issue, try the below troubleshooting:

1. Check if there isn't any third party app which might have caused the device to slow down

2. Your device should have a few % of storage left as less free space on the device can cause a device to run slow

3. Ram management - there should always be adequate RAM available if the device needs to work flawlessly

4. Restart whenever you face this issue

5. Restart the device in safe mode – i. Power button hold for 2 seconds, ii. tap on the power off message which pops up on the screen, hold for few seconds it will give you an option to boot in safe mode.

6. Also, check if your device is on the latest software version.

7. If nothing work you can back up your phone & factory reset your device :

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I don't have any apps that use more storage, also RAM is used less than 50%. Formatted the phone, but still facing that issue. Updated with latest version .087 but same issue. Could you please let me know the solution for it.