[Max Pro M1 ZB602KL] (A10 V424) Bass Disappear/PUBG HD/Call of Duty HD

[uspenskiy_ua]

Please tell us some basic information before asking for help:
Model Name:ZB602KL
Firmware Version:QKQ1.WW_Phone-17.2017.1911.407-20191223
Rooted or not:No
Frequency of Occurrence:Constant
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi,
I would like to report a bug that removes bass from sound. Steps to reproduce it:
Every time i reboot phone and instantly (as fast as i can) start playing music - sound quality is perfect with full bass. After approximately five seconds of playing music - bass suddenly disappears, sound quality drops. Moreover it behaves the same for both bluetooth and jack audio.
It seems as if some additional equalizer settings are applied later in boot process - but i don't have any equalizer app installed on my phone.
Steps i took to resolve the issue:
Reset app settings
Tried safe mode - but there is no music player so doesn't count
Reset to factory settings
Therefore I would like to record and submit logs from my phone and fill a bug - can you please advise how can i do that.
Thank you in advance for your help.

[adalkrishnan1]

Updated to android 10..open music player, youtube, pubg, jiosavn...in all these platform.. no bass only treble sound...without earphones and with earphones...please find me a solution...sound volume is increased but..the bass quality or base sound is lost..

[Christine_ASUS]

Hi adalkrishnan1
We've checked with relevant teams about this behavior. In the meantime, if this behavior affects your normal use, you may choose to downgrade to Android 9. You can find the file and instructions under "Version MaxProM1_downgrade_to_9" from our support site:
# ZB601KL
https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB601KL)/HelpDesk_BIOS/
# ZB602KL
https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/

[abhaykrishnan02]

Christine_ASUS

Hi Vidit

Does the bass issue remain the same in headphone(cable or bluetooth) or speaker? After making a call, does the issue remain the same?

Hi Viraj Dey

Thank you for your asking. Do you mean that your issue appears after the upgrade from V424 to V429? If so, please check on SMMI test: Calculator> type ".12345+=">SMMI TEST>Single Test>Speaker Test/Receiver Test/Headset Test

If any of the SMMI test fails, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

View post

what about low calling sound in max pro m2

[viraj65_dey]

Hello Vidit,
After calling two to three times my issue has been resolved, now my sound if fixed but Asus has to fix this bug ASAP.

[Christine_ASUS]

Hi abhaykrishnan02 & viraj65.dey
Thank you for your asking. Kindly provide the information below so that we could better assist you.
1. Is your current firmware version WW-17.2018.2004.424?
Settings>System>About Phone>Software information
2. Does the same issue appear with earphones and loud speaker, too? Or only normal calling will have the issue?
3. If you take off your phone case, does *after calling two to three times my issue has been resolved* still happen?