max pro m1>Video call WhatsApp broken

[bidinali779]

Please tell us some basic information before asking for help:
Model Name: Asus max pro m1
Firmware Version:429
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[bidinali779]

bidinali779

Please tell us some basic information before asking for help:

1. Model Name: Asus max pro m1
2. Firmware Version:429
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Bug in max pro m1

Video call WhatsApp broken broken

[Christine_ASUS]

Hi bidinali779
Thank you for your asking. I tested my MPM1 with firmware V429, and my WhatsApp works well.
Kindly try some stay-at-home troubleshooting tips below:
1. Check on your WhatsApp version, update to the latest version.
*Mine is version 2.20.193.9
2. Make sure the video call is made under a internet/Wi-Fi stable area

[sriramakrishnan]

Christine_ASUS

Hi bidinali779

Thank you for your asking. I tested my MPM1 with firmware V429, and my WhatsApp works well.

Kindly try some stay-at-home troubleshooting tips below:

1. Check on your WhatsApp version, update to the latest version.

*Mine is version 2.20.193.9

2. Make sure the video call is made under a internet/Wi-Fi stable area

View post

Christine I'm in. 429 update and i have this weird bug, sometimes when i attend or make phone calls my phone just turned off automatically. Any repair on that one?

[Christine_ASUS]

Hi sriramakrishnan
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
[Phone/Pad] How to Enter and Exit Safe Mode? | Official Support | ASUS Global2. Also, please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If the issue remain the same, please bring your unit set to the repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs