Heating issue after firmware update Version WW-16.2017.2009.087 on my Asus Zenfone Max Pro M1

[WOR]

After the update I'm experiencing heating issues and huge battery drain. My temp is around at 41 to 45 degrees and its really bad. And when my phone is at sleep after i wake up it drains like 30 - 40% and it is heating up, gps, wifi, data is off and its still heating up and draining up the battery any upcoming updates to fix this? i cant really use this phone properly right now because of the heating issue and battery drain

[Christine_ASUS]

Hi WOR
Thank you for your reply. I won't suggest you to do recalibrate for handheld devices, yet if you have any concern, you may perform by: 100%(if you can)>20-30%>100%>repeat the process 2-3 times

[WOR]

Christine_ASUS

Hi WOR

Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

1. To avoid any compatibility between the firmware and the third party apps, please update the apps to the latest version.

2. Enter "Safe Mode" and leave a 100%-charged phone in sleep(idle) mode overnight, then provide me the screenshot of 

①Setting>Battery

②Setting>Battery>3 dots on the top"Show app usage"

# How to enter and exit "Safe Mode"

https://www.asus.com/support/FAQ/1005163/

If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.

3. If the issue remains the same in "Safe Mode", please try "the Factory Reset" 

Settings>System>Reset options>Factory data reset

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

For more information, please refer to the links below

https://www.asus.com/support/FAQ/1009546/

https://www.asus.com/support/FAQ/1009547/

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I tried the safe mode troubleshoot and this is the result. it is still draining while in idle or sleep

[Christine_ASUS]

Hi WOR
Your battery performance, 33% battery drain in 4 hours idle, in Safe Mode is very abnormal. My device in the same firmware version WW-16.2017.2009.087 drains 50% in 7 days idle, not in Safe Mode.
Please check if there is any disturbance from third party apps. Furthermore, please try the Factory Reset and provide me the screenshot of Safe Mode overnight testing again. 🙂
How long has the battery been used? If the situation persists, please contact ASUS repair center in the country of your residence for battery checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[zamakiyakishan]

I think asus never provide update without bug. In blood of asus there is bug nothing else. They never improve stability they only improve bugs

Screen Usage 1 Mint Battery Draining 11% what the F

[WOR]

Christine_ASUS

Hi WOR

Your battery performance, 33% battery drain in 4 hours idle, in Safe Mode is very abnormal. My device in the same firmware version WW-16.2017.2009.087 drains 50% in 7 days even not in Safe Mode.

Please check if there is any disturbance from third party apps. Furthermore, please try the Factory Reset and provide me the screenshot of Safe Mode overnight testing again. 🙂

How long has the battery been used? If the situation persists, please contact ASUS repair center in the country of your residence for battery checking: https://www.asus.com/support/Service-Center-All-Countries/

If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

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I never used my phone while charging. i hope that there would be a software update that can fix the heating issue