CALL FEATURE DOESN'T WORK SOMETIME

[hritikt54]

Sometimes when I get calls, the voice of other person never comes, and when I restart the issue goes.
I want to HIGHLIGHT a fact that is was not because of any network issue, because when I try to VOLUME UP it actually, RAISES UP THE RINGER VOLUME, even when I play any media files, and when I restart it works normally afterwards, I have been facing this issue since beta 3 ..

[Christine_ASUS]

Hi hritikt54
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
2. Also, please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
3. Please try SMMI test 
Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Signal Test/SIM Card Test/Phone Call Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[ASUS_Bot]

Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.