Asus Zenfone Max Pro M2 stuck on asus logo suddenly

[patssushil]

Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it

[patssushil]

keyurchudasama2010

https://zentalk.asus.com/en/discussion/comment/91911#Comment_91911

They just provided one job sheet. I guess nothing seems to be tracked.

View post

On the job sheet, you'll see a RMA Number, that you can use to track the service report,on my previous comment post I've mentioned the link too
If that doesn't work, you can simply enter your Mobile's Serial Number on that comment post,where you can see the repair status

[sadashiv]

Hi All, after continuous follow up with rc India and Asus apac service center, I got confirmation mail that they are going to replace motherboard with free of cost. Thus service will be till 30th June 2020.
I went to service center in Bangalore to submit my phone but they were asked mail directly from ASUS. Then I called customer care and handover to them and they convenced and finally accepted my phone.
But they need approval from internal ASUS team to proceed. Today I got confirmation call that, they approved it.
As per call center, I might get my phone by tomorrow or Monday. But I need to check with service center about the status.
Thanks for the Asus team for the support.

[patssushil]

sadashiv

Hi All, after continuous follow up with rc India and Asus apac service center, I got confirmation mail that they are going to replace motherboard with free of cost. Thus service will be till 30th June 2020.

I went to service center in Bangalore to submit my phone but they were asked mail directly from ASUS. Then I called customer care and handover to them and they convenced and finally accepted my phone.

But they need approval from internal ASUS team to proceed. Today I got confirmation call that, they approved it.

As per call center, I might get my phone by tomorrow or Monday. But I need to check with service center about the status.

Thanks for the Asus team for the support.

View post

Good to read that, atleast someone is finally getting the issue resolved

[ssaha255]

patssushil

https://zentalk.asus.com/en/discussion/comment/91640#Comment_91640

https://zentalk.asus.com/en/discussion/comment/91543#Comment_91543

https://zentalk.asus.com/en/discussion/comment/90803#Comment_90803

when you handover your defective device to service centre, you must have receieved a acknowlegement slip through which you can track the status about the phone?

what's showing on that status page?

if you don't have a link , see below and please tell

Asus Service Centre:

https://www.asus.com/in/support/repair-status-inquiry/

F1 Solutions (Second Party):

https://f1infoservices.com/service-status/

View post

Today I got update from ASUS HQ. I will get my Swap Handset by Tuesday. They sent me the courier details

[bhanu]

sadashiv

Hi All, after continuous follow up with rc India and Asus apac service center, I got confirmation mail that they are going to replace motherboard with free of cost. Thus service will be till 30th June 2020.

I went to service center in Bangalore to submit my phone but they were asked mail directly from ASUS. Then I called customer care and handover to them and they convenced and finally accepted my phone.

But they need approval from internal ASUS team to proceed. Today I got confirmation call that, they approved it.

As per call center, I might get my phone by tomorrow or Monday. But I need to check with service center about the status.

Thanks for the Asus team for the support.

View post

you get any confirmation mail from asus team to your service center guys..... please inform i also struck on the same issue for mail only service center didn't receive any mail from asus team