Asus Zenfone Max Pro M2 stuck on asus logo suddenly

[patssushil]

Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it

[DheemanKrSinha]

bhanu

https://zentalk.asus.com/en/discussion/comment/92092#Comment_92092

you get any confirmation mail from asus team to your service center guys..... please inform i also struck on the same issue for mail only service center didn't receive any mail from asus team

View post

I did not receive any further email or calls from asus india. I was extremely annoyed, but later i did went to the service centre (24th june) and there they told they got a circular stating this zenfone maxpro m2 issue the night before, and told most probably my warranty will be extended since it expired 2 months ago.. They also adviced me to keep the device in the service centre until further notice as it might take 2-3 weeks..

[sadashiv]

bhanu

https://zentalk.asus.com/en/discussion/comment/92092#Comment_92092

you get any confirmation mail from asus team to your service center guys..... please inform i also struck on the same issue for mail only service center didn't receive any mail from asus team

View post

I called customer care in front of them and handover. They talked and accepted my phone without any mail.. they might have sent separately.

[saeed121]

Today i went to ASC and they took my device and told me to call after two days..to check your device repair status.

[saeed121]

sadashiv

Hi All, after continuous follow up with rc India and Asus apac service center, I got confirmation mail that they are going to replace motherboard with free of cost. Thus service will be till 30th June 2020.

I went to service center in Bangalore to submit my phone but they were asked mail directly from ASUS. Then I called customer care and handover to them and they convenced and finally accepted my phone.

But they need approval from internal ASUS team to proceed. Today I got confirmation call that, they approved it.

As per call center, I might get my phone by tomorrow or Monday. But I need to check with service center about the status.

Thanks for the Asus team for the support.

View post

Bro whatsapp me..i want to ask somthing about your issue..
+919892879185 whatsapp me..i just want to see the screenshot of that mail which you got from RC_asus@.... I also got the mail i want see that bothe are same mail yours and mine or any difference...

[r4rajneesh64]

I recieved a new headset ,yipeee thank you Asus for cooperating with us ..