Asus Zenfone Max Pro M2 stuck on asus logo suddenly

[patssushil]

Please tell us some basic information before asking for help:
Model Name:ZB630KL
Firmware Version:Latest .73
Rooted or not:Not Rooted
Frequency of Occurrence:From sunday onwards
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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well i was using my asus zenfone max pro m2 as always,then suddenly it swiched off and when i tried to turn it on from then its not moving from the asus logo screen
for troubleshooting i tried to wipe catche partition but the recovery mode is not working , whenever i try power button along with volume down button, still phone shutting down and again its stuck on the asus logo screen
kindly fix this issue asap cause its so annoying and i am not able to use my phone completely beacause of it

[r4rajneesh64]

chouhan

https://zentalk.asus.com/en/discussion/comment/87000#Comment_87000

I received a response that submit your defective handset to the nearest service center and company will arrange swap handset against defective unit, Asus Zenfone Max Pro M2 having stuck on Asus Logo issue.

I reached customer care through email given on the back side of the box and Asus twitter handle taken my complaint to respective department.

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Same with me ,I submitted my handset to service center they will arrange swap of my phone in a week . Thanks Asus for thinking for us

[rajshah99969]

I think so Asus is doing it indirectly and on purpose - they are slowly bricking each and every phone so that they do not have to give Android 10 upgrade because their developers cannot build a stable update.
So after bricking each and every phone there would be no phones in the future and thus no Android 10 update for these phone

[Nilesh13]

I have also submitted my handset and i have also got the mail regarding the replacement. I just have to show the service centre guys the approval mail.
Thanks Asus

[r4rajneesh64]

Nilesh13

I have also submitted my handset and i have also got the mail regarding the replacement. I just have to show the service centre guys the approval mail.

Thanks Asus

View post

Your phone was under warranty?

[ssaha255]

I'm glad to inform that Asus HQ has approved a swap handset against my stuck on ASUS logo handset after almost 2 months of tweet and retweets.
Thanks to Asus India