Asus Zenfone Max Pro 1 Shuts at ASUS Logo. No Access to Recovery. Only CSC Fastboot available

[charlyjohnybrav]

Model Name: Asus Zenfone Max Pro M1.
Firmware Version: Dont Know.
Rooted or not: Not.
Frequency of Occurrence: Yesterday.
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I have an Asus Zenfone Max Pro M1 device. Few hours back, it shutdown suddenly and i cannot reboot it. What all i tried are:
1) When i try to Restart, it shuts down after showing asus logo. 2) When i try to access Recovery Mode by pressing Volume Down and Power Button, it shuts down after showing asus logo.Hence cache cannot be cleared 3) I can Access CSC FASTBOOT MODE. But no Developer options enabled.
Can someone help me on how i can get my datas back in this situation? all tutorials on web says my issue will be due to corrupt files. I am ready to factory reset my device. But my data is precious. Confidential Office files have to be retrieved. Any ways?😪

[BlueHunt]

charlyjohnybravo

1. Model Name: Asus Zenfone Max Pro M1.
2. Firmware Version: Dont Know.
3. Rooted or not: Not.
4. Frequency of Occurrence: Yesterday.

========================================

I have an Asus Zenfone Max Pro M1 device. Few hours back, it shutdown suddenly and i cannot reboot it. What all i tried are:

1) When i try to Restart, it shuts down after showing asus logo. 2) When i try to access Recovery Mode by pressing Volume Down and Power Button, it shuts down after showing asus logo.Hence cache cannot be cleared 3) I can Access CSC FASTBOOT MODE. But no Developer options enabled.

Can someone help me on how i can get my datas back in this situation? all tutorials on web says my issue will be due to corrupt files. I am ready to factory reset my device. But my data is precious. Confidential Office files have to be retrieved. Any ways?😪

Asus Zenfone Max Pro 1 Shuts at ASUS Logo. No Access to Recovery. Only CSC Fastboot available

You have no options left except visiting the service center to fix this issue. Many other users are also facing the same issue suddenly. All of your internal storage data will be wiped off unfortunately.

[charlyjohnybrav]

@Sanju Thanks for your response. is there any way i can reinstall my os in this case myself? is there any step by step tutorials?

[BlueHunt]

charlyjohnybravo

@Sanju Thanks for your response. is there any way i can reinstall my os in this case myself? is there any step by step tutorials?

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You won't be able to since your bootloader is in locked state by default. Only service center techies could do something and all of you who are facing this stuck at Asus logo screen, you alll have to visit service centers once lockdown is lifted. Its unfortunate for all of you as all the service centers are closed due to COVID 19 lockdown. And this issue can only be fixed by visiting Asus Authorized Service Centers.

[charlyjohnybrav]

Sanju

https://zentalk.asus.com/en/discussion/comment/75244#Comment_75244

You won't be able to since your bootloader is in locked state by default. Only service center techies could do something and all of you who are facing this stuck at Asus logo screen, you alll have to visit service centers once lockdown is lifted. Its unfortunate for all of you as all the service centers are closed due to COVID 19 lockdown. And this issue can only be fixed by visiting Asus Authorized Service Centers.

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will my data be safe if i give my device to service center? like can they access my images and videos on my phone?