Asus Max Pro M2, sound is coming from speaker even when earphone is plugged in

[NishantRaju]

Please tell us some basic information before asking for help:
Model Name: MAX PRO M2
Firmware Version: PKQ1.WW_Phone16.2007.2002.061-20200219
Rooted or not: Not rooted
Frequency of Occurrence: all the time
APP Name & APP Version (If your issue relates to the app): any audio/video apps eg. Vlc, youtube, chrome, mxplayer
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Asus Max Pro M2, sound is coming from speaker even when earphone is plugged in. How to fix this? It's very annoying and not giving me privacy to use in public. I have tried several apps and several types of earphones

[victor010]

Hi there, the firmware version you have provided is of Asus Max Pro M1.
We'd request you follow the below steps:
1. Clear system cache.
2. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
3. If still you face the issue factory reset your phone after taking a full backup.