12-12-2020 11:04 AM
12-20-2020 10:54 PM
Christine_ASUSTo hear the next template responses from them. You never warned about the end of device support. Why can't you provide answers to your customers about updating the Max Pro M1 and Max Pro M2 devices? Why did you score on your customers?Hi Dark.Barrey
As other users reported, kindly avoid to provide any unofficial URL link on ZenTalk, especially for the purpose of personal monetization.
For any firmware update related news, please stay tuned to our social media channels or visit our Asus support website.
#Max Pro M2 Firmware Spot_Asus Support
https://www.asus.com/supportonly/ZenFone%20Max%20Pro%20(M2)(ZB631KL)/HelpDesk_BIOS/
Thank you for your continued support and patronage.
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12-20-2020 11:23 PM
12-21-2020 01:24 AM
Christine_ASUSand what about the answers of your technical support that nothing new is planned for the model and its support stops this year? which one of you is cheating customers? And why has the device not received updates since 11.09.2020? and according to you, it is clear that the device will not receive more updates because it has already been too long after its release.I believe I have mentioned several times in other threads that there will have firmware update for ZenFone Max Pro M1 and ZenFone Max Pro M2. For further information related to any firmware update, please stay tuned with our social media channels or visit our Asus support website.
Besides, please note that Asus generally provides applicable updates to our products for 18 months from the device first becomes available on the market, and the maintenance of ZenFone Max Pro M1 began on 2018/04/24 (till Oct. is 30 months); which of ZenFone Max Pro M2 began on 2019/01/09 (till Oct. is 23 months)
#ZB602KL Firmware Spot_Asus Support
https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/
#ZB631KL Firmware Spot_Asus Support
https://www.asus.com/supportonly/ZenFone%20Max%20Pro%20(M2)(ZB631KL)/HelpDesk_BIOS/
Thank you for your continued support and patronage.
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12-21-2020 01:46 AM
viktorsokolinskijbro, 1st line clearly says that there will be firmware update for both the models.https://zentalk.asus.com/en/discussion/comment/141270#Comment_141270
and what about the answers of your technical support that nothing new is planned for the model and its support stops this year? which one of you is cheating customers? And why has the device not received updates since 11.09.2020? and according to you, it is clear that the device will not receive more updates because it has already been too long after its release.
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12-21-2020 02:39 AM