Android 10 stable update on Asus Zenfone Max Pro M2

[ZT-0226f461]

Dear concern,
Did you guys inform us a confirm date to release android 10 stable update? its too much disappointing that on the eve of 2020 u guys couldn’t upgrade on android 10 stable. Please confirm us that we will get it or not.

[viktorsokolinsk]

Christine_ASUS

Hi Dark.Barrey

As other users reported, kindly avoid to provide any unofficial URL link on ZenTalk, especially for the purpose of personal monetization.

For any firmware update related news, please stay tuned to our social media channels or visit our Asus support website.

#Max Pro M2 Firmware Spot_Asus Support 

https://www.asus.com/supportonly/ZenFone%20Max%20Pro%20(M2)(ZB631KL)/HelpDesk_BIOS/

Thank you for your continued support and patronage.

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To hear the next template responses from them. You never warned about the end of device support. Why can't you provide answers to your customers about updating the Max Pro M1 and Max Pro M2 devices? Why did you score on your customers?

[Christine_ASUS]

Hi viktorsokolinskij
I believe I have mentioned several times in other threads that there will have firmware update for ZenFone Max Pro M1 and ZenFone Max Pro M2. For further information related to any firmware update, please stay tuned with our social media channels or visit our Asus support website.
Besides, please note that Asus generally provides applicable updates to our products for 18 months from the device first becomes available on the market, and the maintenance of ZenFone Max Pro M1 began on 2018/04/24 (till Oct. is 30 months); which of ZenFone Max Pro M2 began on 2019/01/09 (till Oct. is 23 months)

#ZB602KL Firmware Spot_Asus Support 
https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/
#ZB631KL Firmware Spot_Asus Support 
https://www.asus.com/supportonly/ZenFone%20Max%20Pro%20(M2)(ZB631KL)/HelpDesk_BIOS/
Thank you for your continued support and patronage.

[viktorsokolinsk]

Christine_ASUS

Hi viktorsokolinskij

I believe I have mentioned several times in other threads that there will have firmware update for ZenFone Max Pro M1 and ZenFone Max Pro M2. For further information related to any firmware update, please stay tuned with our social media channels or visit our Asus support website.

Besides, please note that Asus generally provides applicable updates to our products for 18 months from the device first becomes available on the market, and the maintenance of ZenFone Max Pro M1 began on 2018/04/24 (till Oct. is 30 months); which of ZenFone Max Pro M2 began on 2019/01/09 (till Oct. is 23 months)

#ZB602KL Firmware Spot_Asus Support 

https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/

#ZB631KL Firmware Spot_Asus Support 

https://www.asus.com/supportonly/ZenFone%20Max%20Pro%20(M2)(ZB631KL)/HelpDesk_BIOS/

Thank you for your continued support and patronage.

View post

and what about the answers of your technical support that nothing new is planned for the model and its support stops this year? which one of you is cheating customers? And why has the device not received updates since 11.09.2020? and according to you, it is clear that the device will not receive more updates because it has already been too long after its release.

[rana_vishal73]

viktorsokolinskij

https://zentalk.asus.com/en/discussion/comment/141270#Comment_141270

and what about the answers of your technical support that nothing new is planned for the model and its support stops this year? which one of you is cheating customers? And why has the device not received updates since 11.09.2020? and according to you, it is clear that the device will not receive more updates because it has already been too long after its release.

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bro, 1st line clearly says that there will be firmware update for both the models.

[albertkes]

We posted an update 434 on the server. My link in Google Chrome does not work, I opened it through Explorer.