Please tell us some basic information before asking for help:
Model Name: ZA550KL
Firmware Version: Android 8 Go
Rooted or not: Not
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Asus UnlockTool
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi all,
I tried to unlock my Livefone Live L1 but the Asus tool downloaded does not seem to work : When I run it, there is a warning message telling that I don't have a Google account neither a PIN code (which is wrong, I have both of them on the phone), I validate the unlock, the phone reboot and nothing change. When I reboot in fastboot mode, the phone only display ASUS logo and Fastboot Mode below and if I connect it to a PC using "fastboot oem device-info", I have "Device unlocked' false and "Device critically unlocked' true.
Anything I can do to solve this issue ? Thanks a lot.